Orders with in-stock items will be handled and shipped within 3 business days. Once your order leaves the warehouse, it will be delivered in 5~7 business days.
Pre-order items are scheduled to ship according to its estimated ship date.
Please note orders with multiple items may ship separately. You will receive a shipping notification email with tracking number once items are shipped.
We hope you are happy with everything you buy, however, if there is anything that does not meet your needs or expectation, please request a return or exchange within 30 days of the delivery date.
For step-by-step return process you may contact us at firstname.lastname@example.org so that you can get a full refund or exchange. (Please note shipping charge is not refundable once the order has shipped.)
If you receive a defective or damaged item, please contact us immediately so that we can replace it for you.
Exchanges are only accepted for the original style/product. All exchanges are based on stock availability. If you wish to exchange your items for an alternate
style/product, we suggest that you may return the original items for refund and place a new order.