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These flowers arrived in a tiny box. And the flowers were smushed and ugly! Very disappointed, I sent them back!
I'm sorry to hear that you are not satisfied with the item! I've forwarded your concerns to our team to better upgrade and improve our product!
Kindly note all our arrangements are packed tightly to prevent damage, there might be a little deform during handling, storing, and transportation. May I suggest adjusting the flowers and greenery of the arrangements to recover their shape and 'fluff' them up a bit? The stems are made of flexible wires which can be rearranged easily~ We have a video here to give you a better idea: https://www.lingsmoment.com/blogs/products-user-guide/how-to-refresh-your-pre-arranged-bridal-bouquet-after-shipping
We also suggest using a steamer to recover the flower’s shape as shown in this video: https://www.facebook.com/538490269630866/videos/1004745503363435.
If you don’t have a steamer at hand, please try to recover their shape by softly kneading the petals and placing them in cool and dry places for 1~3 days.
If you have any questions please don't hesitate to send us a DM or email us at firstname.lastname@example.org.